Troubleshooting Guide
Find solutions to common issues with file conversion.
Common Issues & Solutions
File Upload Issues
Issue: File won't upload or shows error
Solutions:
- Check file size - maximum is 500MB per file
- Verify file format is supported (images, audio, or video)
- Clear browser cache and reload the page
- Try a different browser
- Disable browser extensions or ad blockers
- Check your internet connection
Conversion Failures
Issue: File fails to convert
Solutions:
- Check that your browser supports WebAssembly (FFmpeg)
- Try converting a sample file first to test
- Ensure file is not corrupted by trying another file
- Update your browser to the latest version
- Check browser console (F12) for detailed error messages
- Try disabling VPN or proxy services
Quality Issues
Issue: Converted file quality is poor
Solutions:
- For audio: use higher bitrate or lossless formats (FLAC, WAV)
- For video: choose H.264 codec and higher bitrate for better quality
- For images: use WEBP or PNG formats for lossless conversion
- Ensure source file is high quality before conversion
- Test with sample to verify output quality
Device Compatibility
Issue: Converted file won't play on device
Solutions:
- For maximum compatibility, use MP4 (H.264) for video
- For audio, MP3 format has the widest device support
- For images, JPG is universally supported
- Check your device's supported formats
- Verify device firmware is up to date
Browser Requirements
Required: Modern browser with WebAssembly support
- Chrome/Chromium 57+
- Firefox 52+
- Safari 14.1+
- Edge 15+
Performance Issues
Issue: Conversion is slow
Solutions:
- Close other browser tabs and applications to free up RAM
- Large files take longer to process - this is normal
- Video conversion is especially resource-intensive
- Use modern/updated browser for best performance
- Restart your browser if it slows down
Steps to Report Issues
Before contacting support:
- Document the specific error message or problem description
- Note your browser type and version
- Record file format, size, and conversion target
- Try converting a different file to determine if issue is file-specific
- Test on different browser or device to isolate problem
- Contact support at support@convertfreemedia.com with detailed information
Quick Reference: Common Solutions
File won't convert? Check file size (max 500MB), verify format is supported, ensure stable internet, try different browser
Quality issues? Use higher source bitrate, try lossless format (FLAC), adjust quality settings, test on sample first
Won't play on device? Try MP4 (H.264), MP3, or JPG for maximum compatibility, verify device supports format
Still having problems? Contact support@convertfreemedia.com with error details and device information